FAQ

There is no shuttle bus service from the airport to the hotel. Please use public transportation.

The Government of Japan, in accordance with the relevant laws and regulations, requires foreign nationals who do not possess an address in Japan to give the information of their nationalities and passport numbers in addition to their names, addresses and contact information, etc. in the register of lodgers when staying at a lodging. The presentation and photocopying of passports is also required by the Government of Japan.

Check-in is from 3:00 p.m., check-out is until 10:00 a.m.

As a rule, we do now allow checking in before 3:00 p.m. or check-out after 10:00 a.m. Please inquire with each hotel for details.

We can keep your luggage. Please ask the front desk.
※We can not keep your valuable items, raw foods, something require temperature control, and fragile items at the front desk.We cannot accept responsibility for any damages found.

After making a reservation, please send your luggage to the hotel prepaid along with the following three pieces of information.

• Check-in date
• Your name （If the guest and the person making the reservation are different, please provide both names.）
• Your phone number

※We can not keep your valuable items, raw foods, something require temperature control, and fragile items at the front desk.We cannot accept responsibility for any damages found.
※We do not accept cash on delivery.

You can send your luggage to destinations within Japan either prepaid or cash on delivery (COD).
※The shipment and delivery of luggages are subject to the policies of each shipping carrier.

Wireless LAN can be used for free.
※Some areas, such as camping sites may have limited.

Smoking, including the use of electronic and heated tobacco products, is prohibited in all rooms. Please inquire with the hotel regarding designated smoking areas.

Facilities vary by hotel, so please check the details on the website.

Yukata(Indoor wear), face towel, bath towel, slippers are prepared in the rooms. Toothbrush, hairbrush and razors are at the front desk. When you use the public baths, please bring your towels from your rooms.

〈Hotel Guests〉

For environmental reasons, housekeeping is generally provided once every three days during your stay.

Ex) If you check in on July 1, the schedule will be:

Date      Housekeeping

July 1     Check-in

July 2     ● No Housekeeping

July 3     ● No Housekeeping

July 4     ○ Housekeeping

July 5     ● No Housekeeping

July 6     ● No Housekeeping

July 7     ○ Housekeeping

○ Housekeeping

Staff will enter your room and provide standard housekeeping service.

● Non- Housekeeping Day

Staff will not enter your room or cleaning. Welcome sweets, face towels, bath towels will be placed outside your door. Yukata exchange and trash collection are available upon request.

〈Cottage Guests〉

The cottage housekeeping operation varies depending on Kyukamura hotel. Please inquiry to each Kyukamura hotel for details. We appreciate your understanding and cooperation with our Eco-Friendly Stay initiative.

Please inform our staff of any food allergies when making your reservation. We will do our best to accommodate your needs by removing allergens from the food we serve. However, we can not guarantee the complete removal of all allergens. The food we offer are prepared using shared kitchen facilities and common cooking utensils, just like other menu items. While we ensure thorough cleaning, there is a possibility of trace allergens being present due to the cooking process. We kindly request you to use our restaurants and services at your own decision.

You can use the public baths and pools if you cover your tattoos with tattoo cover seals.